Store Policies

 

Hey there | Hi there | Ho Here! Thanks so much for coming through my shop! I know there's a lot of things so I wanted to create an  FAQ of sorts. This list may not cover everything so if you have any questions or need any additional info don't hesitate to email hi.ho.silverworks@gmail.com

 

 

Shipping/ COVID-19

Will there be delays due to COVID-19?

In Short yes. The Print on Demand service I use is operating under best practice to ensure the safety of their workers while online shopping has increased which is putting a strain on the supply chain of my and many other shops. Clothing has the longest wait times while, while poster and hats have shorter times. Also originals which are shipped by me are only delayed as much as the USPS is.

Once your product is made, you will receive an email when a shipping label is created for your order and is ready to be shipped out.

 

Thank you for your understanding and patience as we all adjust to these new conditions. Please stay safe and well. 

 

Shipping time estimates

Due to the delay on all fronts I after referencing the manufacturer and fellow artists can give the following estimates 

  • US orders: 8-10 business days

  • Canada order: 10-15 business days

  • International orders: 15-25 business days

 

 

International Shipping

I ship wherever they let me! Which in general is most countries (USPS is the deliverer) Due to travel restrictions the Following countries 

Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.

Shipping to China has also been disabled as carriers have stopped service there.
 

Customs

Additional customs and tax fees may occur on international orders. Due to each countries specific guidelines, we can’t cover/include these fees in checkout. The final fee is based on a multiple factors like weight, value, and size so if this normally occurs when buying from a US store please note that it will happen here. For confirmation and estimates please contact your local customs office

Tracking shipments

 

Once your order is made and ready to post a shipping label is created and you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours (excluding weekends) for that item to actually be mailed out and able to be tracked

Multiple Shipments

Certain products are made in different facilities so if you order apparel, originals, and posters they will arrive at separate times you will receive a tracking number for each shipment. 

 

Digital Downloads

 

After purchase a download link will be sent to you via email. If you do not see the link please check your spam folder and that you entered the correct email address.

The link expires in 24 hours. If you fail to download in time, please forward the email to hi.ho.silveworks@gmail.com and you will receive a new link.

 

Returns and Exchanges

 

General Policy

 

The policy for  all items except digital goods and Original artworks are  refunds and returns are only applicable when items arrive damaged or have been lost in the mail. All Products are made to order, there is no inventory for exchanges. Please reference  the size guide before ordering for apparel fit

 

There are no refunds or returns for digital goods.

Original pieces can be exchanged for a piece within a price range of 10%  above or below the price of the piece to be exchanged plus the cost of shipping. There are no refunds.  For Commissions please read the TOS

 

Product doesn't arrive

If your order doesn't contact customer support after checking your shipping confirmation and that the correct address was entered

- -if it was incorrect, we'll send a replacement to the correct address.

---If it was correct, please email hi.ho.siiverworks with your order information. Where you'll either receive a refund or a replacement sent to the closest drop off location/different trusted address.

 

Damaged product

We want you to be happy as a clam with your purchase for non original works  we'll send a free replacement for originals I will either exchange or offer to recreate the piece. l

NOTE there is a 7 day replacement policy, if you do not email hi.ho.silverworks@gmail.com during that time we can no longer offer a free replacement

 

To expedite the process please provide photos of the unsatisfactory product, your order information, and email hi.ho.silverworks@gmail.com with ATTN: Damaged Product in the subject title.

Misc.

If you have any remaining questions please email hi.ho.silverworks@gmail.com We're here to help!!

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